Last updated: May 22, 2025

Returns & Exchange Policy

This Returns & Exchange Policy describes the terms under which Global Goodies (Pvt) Ltd ("we", "us", or "our") accepts returns and exchanges for purchases made on globalgoodies.lk (the "Site").

Order Dispatch & Delivery

• Orders are delivered within 3–5 working days from the date of transaction.
• You will receive a dispatch confirmation email once your order is shipped.
• Free delivery is available only for orders above LKR 10,000.

Returns Policy

We accept returns under the following conditions:

• You must contact our customer service at hello@globalgoodies.lk to obtain a return authorization code before returning any items.
• Returns must be initiated within 7 days of receiving your order.
• Items must be unworn, unwashed, unaltered, unused, and returned in original packaging with all tags attached.
• Returns are accepted only for purchases made on our official website.
• Courier charges for returns must be covered by the customer unless the item is defective or incorrect.

Exchange Policy

• You have 7 days from the delivery date to request an exchange.
• Items must be in original condition (unworn, unwashed, unaltered) with all tags and packaging intact.
• Exchange requests are processed within 14 days of receiving the returned item.
• If the requested item is out of stock, you may choose an alternative item of equal value or request a refund.

Damaged or Incorrect Items

• If your item is damaged, defective, or incorrect, we will arrange a free replacement or a full refund.
• You must notify us within 48 hours of receiving the item and include photo evidence.